Friday 10.24.25: an issue has been reported that is effecting some of our My Adtran tools. We are actively working to resolve the issue!
If you are needing to open a Case, call our Customer Care team at +1-888-423-8726 to open one for you.
New and Improved Support Case process!
We have changed our process for handling cases. Navigate to the Support Case tile to open and view your cases. Soon, your case notification emails will improve, too, and have an updated format.
For critical cases or outages, continue to call us at +1-888-423-8726. Have questions? Contact Us
Accounts are needed to access many customer tools in My Adtran. These tools include access to the Adtran Learning Network and our Support Community where technical documents and software downloads are available.