July 1st:
The layout for creating a Technical Case has changed. You will still receive the same support from our Customer Care team and Support Engineers that you've come to expect. We appreciate your patience while we make this change.
New and Improved Support Case process!
We have changed our process for handling cases. Navigate to the Support Case tile to open and view your cases. Soon, your case notification emails will improve, too, and have an updated format.
For critical cases or outages, continue to call us at +1-888-423-8726. Have questions? Contact Us
Accounts are needed to access many customer tools in My Adtran. These tools include access to the Adtran Learning Network and our Support Community where technical documents and software downloads are available.