November 13th:
Due to the ongoing Microsoft email disruptions, emails to and from Adtran may be delayed. Call Adtran Support at +1-888-423-8726 or add a comment to your case in the Community.
We are actively monitoring the email situation and will get back with you as quickly as possible. Thank you for your patience!
New and Improved Support Case process!
We have changed our process for handling cases. Navigate to the Support Case tile to open and view your cases. Soon, your case notification emails will improve, too, and have an updated format.
For critical cases or outages, continue to call us at +1-888-423-8726. Have questions? Contact Us
Accounts are needed to access many customer tools in My Adtran. These tools include access to Adtran University and our Support Community where technical documents and software downloads are available.